Ward Plumbing and Septic Inc Customer Reviews

See What Our Customers Have to Say

Install, Repair or Replace Plumbing or Fixtures

"They are great!!!"

5/20/2021

Install or Replace a Water Heater

"Ward Plumbing came within 2 hours of calling. Removed and installed a new water heater. Very nice guys, nice neat clean job. I would recommend them again."

Dan A. | Centreville, MD | 7/26/2017

Install, Repair or Replace Plumbing or Fixtures

"I was very impressed with the workmanship but more importantly, with the level of customer service received. I highly recommend and will use for all my future plumbing needs, Ward Plumbing."

Walter S. | Laurel, MD | 9/23/2014

Install or Replace a Well Pump

"Mr. Ward, very prompt and professional. I'm very pleased with his work. Thanks"

Jerome H. | Chestertown, MD | 12/2/2012

Install, Repair or Replace Plumbing or Fixtures

"Knowledgeable and customer focused. Negotiate on surcharges."

Arnold, MD | 8/16/2011

Clear a Clogged or Slow Drain

"Polite, thorough, knowledgeable, timely, and skilled. Good qualities to have in a plumber when water is suddenly coming through your kitchen ceiling. They also went the extra mile to find me a drywaller who wouldn't rip me off. That was awesome."

Shirley E. | Annapolis, MD | 6/8/2010

Install, Repair or Replace Plumbing or Fixtures

"very good job"

Harry T. | Pasadena, MD | 4/11/2010

Install a Natural Gas or Propane Fired Boiler or Radiator Heating System

"Skip Ward came to my house to reroute my heating system so that I could remove the old heater in the bathroom. He arrived on time and was very professional and courteous. He knew exactly how to accomplish what needed to be done. Within no time my heat was back up and running. I would highly recommend Ward Plumbing to anyone who needs the job done right."

Mike C. | Glen Burnie, MD | 3/31/2010

Install, Repair or Replace Plumbing or Fixtures

"They came when they said and worked diligently to fix my shut off valves. In fact I have another job that I will be calling them for assistance on."

Justin F. | Glen Burnie, MD | 3/29/2010

Install, Repair or Replace Plumbing or Fixtures

"Did a great job. Very helpful and all the work was done quickly."

Tilghman, MD | 3/19/2010

Repair an Oil Fired Boiler or Radiator Heating System

"Skip was ON TIME. He was very professional. I highly recommend Ward Plumbing. Ask to have Skip."

Keith E. | Pasadena, MD | 2/24/2010

Repair a Natural Gas, Propane or Electric Fired Boiler or Radiator Heating System

"Came out within 2 hours of submitting the request and got my boiler back up and running quickly - friendly and great to deal with."

James R. | Linthicum Heights, MD | 2/20/2010

Install, Repair or Replace Plumbing or Fixtures

"Prompt response to request, on time for scheduled service, said he would return on Monday to finish up and even though our streets were not plowed (and he knew it), he returned at the time he said he would and completed the job. Courteous as well. Would highly recommend this company to anyone needing plumbing service."

Laurel, MD | 2/15/2010

Install Plumbing in a Remodel or Addition

"OMG! Skip was fantastic! Very friendly and professional. They did a top notch job, even overcoming unforeseen problem from original builders. Wonderful company to work with and I would recommend them to anyone."

Alison P. Glen | Burnie, MD | 1/27/2010

Install or Replace a Water Heater

"Professional and courteous. Has extensive knowledge in plumbing and is proud of his work."

Brian M. | Gambrills, MD | 1/19/2010

Install, Repair or Replace Plumbing or Fixtures

"Job should have been done right the first visit. It wasn't. As a result I was charged a service call plus labor for the 2nd visit. This experience proved to be very pricey for a new faucet."

Thomas D. | Annapolis, MD | 1/15/2010

Response from Company:

"I apologize that you were not satisfied with the work performed, the price charged was very reasonable and the second visit was a result of a preexisting problem that was not related to the faucet. The problem was overlooked at my first visit, but was resolved at a discounted price at my second visit."

Repair an Oil Fired Boiler or Radiator Heating System

"I was very impressed with Ward Plumbing. They analyzed the problem correctly, gave an accurate estimate, completed the work in the time frame initially indicated. They were friendly, courteous and extremely knowledgeable. I will use them in the future for all my heating and plumbing needs."

Edwin Q. | Annapolis, MD | 12/28/2009

Repair or Install Gas Piping

"They did an excellent job. The price was fair. They were professional and very friendly and easy to work with. They arrived in a timely manner and cleaned up after the project was completed."

Ron P. | Annapolis, MD | 12/7/2009

Install or Replace a Well Pump

"I contacted Mr. Ward by e-mail on Sunday night. He called me on my cell when he got the message and was here first thing Monday morning to restore my water supply to the house. The job was good and fast and reasonable. It doesn't get any better than that."

Larry L. | Henderson, MD | 11/30/2009

Install Plumbing in a Remodel or Addition

"I was very impressed with Skip. He was very professional, young, well mannered, easy going, and was very knowledgeable on how things would and should be done, and he kept his word on getting the job done in two days. Mr. Ward and his helper (also very nice, and knowledgably of the work) worked very hard and it was well appreciated. I also liked the ideal that he offered a two year warranty instead of a one year warranty. The job looked great. I would definitely recommend this company."

Donna M. | Pasadena, MD | 11/30/2009

Install, Repair or Replace Plumbing or Fixtures

"We had a leak in the water pipe coming into the basement from the street. Skip came out on a Wednesday (the day I called for an estimate) to look at the problem and fixed it on Friday. It required outside digging right next to the house to a dept of 7 feet, which required the removal of a mature bush growing there. I appreciated that he did this carefully and replaced it so that it looks like it will probably survive. Thank you for recommending this fine company."

Severn, MD | 11/8/2009

Install, Repair or Replace Plumbing or Fixtures

"Perfect. Fast, friendly, honest, and extremely competent. They not only did the main job, but spent a while fixing little plumbing things that had cropped up over time. I deleted all the other plumbers from my address book today."

Da M. | Centreville, MD | 11/7/2009

Repair or Install Gas Piping

"They came out at the time that I requested, did exactly what I wanted and completed the job quickly. Skip was very nice, well-educated on plumbing and explained everything to me."

Severna Park, MD | 10/25/2009

Repair or Service a Water Heater

"Ward plumbing came at the time he said he would, did the job and gave me a reasonable price. There was a slight issue with the repair and he had to be called out back out again. I wasn't provided with a time for the recall and, consequently, waited around for Ward Plumbing to call me which was a waste of my day. Nevertheless, the problem with my hot water heater has been fixed and is working again."

Odenton, MD | 10/23/2009

Response from Company:

My apologies for the inconvenience of making you wait. That particular day was quite busy and I was not able to check the office answering machine until late in the day, my cell phone number is listed on my business cards and I encourage customers to use this to contact me if ever unable to reach me at the office, in the future please feel free to contact me on my cell phone.

Repair an Oil Fired Boiler or Radiator Heating System

"Skip did an excellent job, he had to do a lot of work on my heating system. It is now working better than it ever has. He gave me a call and within days was able to start the work, he is reasonable and responsible I would recommend him highly."

Mildred F. | Stevensville, MD | 10/20/2009

Install, Repair or Replace Plumbing or Fixtures

"Very professional, prompt, thorough, and reasonably priced."

Odenton, MD | 9/30/2009

Install, Repair or Replace Plumbing or Fixtures

"Skip was on time for estimate but needed to order parts. He was on time for second visit and did a great job. He is pleasant, reliable and professional. I will definitely call him again. I would not hesitate to recommend him to others."

Crownsville, MD | 9/4/2009

Repair or Install Gas Piping

"Very prompt and professional. Job was very easy for them. Would recommend."

Lothian, MD | 9/2/2009

Install, Repair or Replace Plumbing or Fixtures

"Speedy response, professional work and very neat and clean. They quickly diagnosed the problem and discussed the options for repair with me before deciding on a course of action. Excellent work."

Tony P. | Annapolis, MD | 8/28/2009

Install, Repair or Replace Plumbing or Fixtures

"Needed several small projects done around my townhouse. Skip came out and gave an estimate for the work to be performed and a future date at our mutual convenience was set to complete the actual work. Work was completed professionally, timely and well within estimate. Would not hesitate to contract with Ward Plumbing again for future needs."

Kim L. | Crofton, MD | 8/3/2009